When it comes to Customer Relationship Management (CRM), most law firms don’t have well defined procedures in place and almost certainly don't have good habits around CRM. For years many law firms have relied upon Excel spreadsheets,...
What does your business card say? I have two business cards. One is my day job, “Sales & Marketing Director” the other is also my day job, “Director of Stuff & Things”. This is everything else that I do in our...
Acronyms overload? If it’s not "OMG" or "LOL" then it’s B-O-G-O-F, 2-4-1 or 3-4-2. It’s difficult to know where to draw the line when offering something for free. So, now the legal sector is starting to offer free legal...
At both the 360 Legal Conference at the beginning of May and our Conscious Conference, the lack of customer service in the legal sector was remarked on by speakers. It was this, plus curiosity regarding what does make impeccable customer service, which...
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The 10th and 11th of May saw our 5th Client Conference at Coombe Abbey in Coventry. Good job there was an alternative bar in case of wet weather, but thankfully the rain didn't dampen our spirits. As promised, all speaker presentations can be found at the end of the blog.
The 360 Legal Conference was a great success; market trends affecting the legal sector formed the crux of the talks throughout the day. Viv Williams kicked off the Conference. The treatment of clients and customers by Law Firms was a key issue; are...
Yesterday saw the first of what is probably going to be a six-monthly event. It was a workshop around how are clients are getting the best out of the FREE version of SugarCRM, known as the Community Edition. Attendees ranged from a planning...
We are pleased to say we made new websites live for the following clients last month :- Seth Lovis & Co. Solicitors - http://www.sethlovis.co.uk Codobo Law - http://www.codobo.co.uk Alliotts - http://www.alliotts.com ...