Spent the day today at the LawGroup Annual Conference at the Ramada Hotel in Sutton Coldfield. There was a pretty good attendance and my session seemed to go well. Although I was a little disappointed when one prospective client came up to me and said "David, that was a great presentation and I do remember you from last year, but I had forgotten about you so gave my new website project to someone else six months ago!". Damm, particularly as they paid more than we would have charged them for a better site/service.
Hey ho, it was my fault though. When I checked our CRM system we had not stayed in touch with them via our email newsletter and had not followed up by phone AT ALL in the previous year. Schoolboy error!